Welcome to VapeLifeusa—your trusted partner for high-quality e-cigarettes in the US! This applies to both regular orders and large orders at the same time. For extra help, feel free to reach out to our customer service team anytime. VapeLifeusa hope you will have a comfortable shopping experience~

1. How can I modify an order I have already placed?

You may request to modify your order (e.g., change product model, increase or decrease purchase quantity) before 11:00 PM Eastern Time (ET) on the day the order is placed.
Modification process: Please send an email directly to info@vpaelifeusa.com. In the email, you must include your order number and specific details of the modification (e.g., "Order No. #US2025XXXX, replace 1 box of 3mg nicotine pods with 1 box of 6mg nicotine pods"). Our customer service team will reply within 2 business days to confirm the modification result.
Note: If the order has already entered the shipping preparation stage (e.g., the warehouse has started picking goods), modification may not be possible. Our customer service will promptly inform you and provide alternative solutions.

2. What after-sales support can I get?

All e-cigarette products purchased through our independent website are covered by a 1-month (30-day) warranty period starting from the shipment date. The specific scope of coverage is as follows:

• Warrantable scenarios: Non-human-caused quality issues with the product itself, such as atomizer leakage, unresponsive buttons, abnormal battery charging, or missing e-liquid;
• Non-warrantable scenarios: Damage caused by improper personal use (e.g., dropping, water damage, unauthorized disassembly), normal wear and tear after the product is unpacked and used, or outer packaging damage caused by rough logistics handling (you need to claim responsibility from the logistics company, and we can assist in providing proof).

Warranty claims must be submitted within the warranty period and require the provision of the order number and photos/videos of the defective product. For specific procedures, please consult customer service.

3. How can I apply for a return?

3.1 Basic Return Requirements

• Return timeframe: The application must be submitted within 5 calendar days of receiving the goods (based on the logistics signature time);
• Product condition: The product must remain in the same brand-new condition as when received, unopened and unused (e.g., e-liquid unopened, atomizer not installed with pods), with intact product labels, and the original packaging (including the box, manual, accessories, etc.) must be retained;
• Required materials: The order number and purchase proof (e.g., order screenshot) must be provided. For returns due to quality issues, clear photos/videos of the defective product must also be provided.

3.2 Return Application Process

1. Submit application: Send an email to info@vpaelifeusa.com with the subject line marked "Return Application + Order Number". In the email body, explain the reason for the return (e.g., "Quality Issue - Atomizer Leakage") and attach relevant supporting materials;
2. Review and confirmation: Our customer service team will review the application within 3 business days. If the return requirements are met, an email containing a custom shipping label, delivery address, and shipping instructions will be sent to you. If the application does not meet the requirements (e.g., beyond the timeframe, product used), the reason for rejection will be explained;
3. Ship the product: Please follow the instructions in the email to ship the product using the shipping label provided by us within 5 business days. Do not return the product without contacting customer service or obtaining the shipping label—such returns will not be accepted, and we will not be liable for lost goods;
4. Inspection and refund: After we receive the returned product, we will unpack and inspect it within 2 business days. If the product condition is consistent with the application, the payment will be refunded to you via the original payment method (excluding the initial shipping fee). For returns due to quality issues, you may apply for reimbursement of reasonable return shipping costs (shipping cost proof is required).

3.3 Special Notes

• For returns caused by personal reasons (e.g., "change of mind", "no longer needed"), you shall bear the shipping costs incurred for the return;
• If the returned product fails to meet the requirements upon inspection (e.g., used, damaged packaging), we reserve the right to send the product back to you without issuing a refund, and you shall bear the round-trip shipping costs.